3 WAYS TO OPTIMIZE THE LEAD-TO-CASH CYCLE AND INCREASE REVENUE

Simplifying the customer experience to grow the business The customer experience—good or bad—is a near-direct reflection of the quality of an organization’s lead-tocash processes. The more integrated an organization’s processes are, the more cohesive and positive the customer experience will be across the buyer lifecycle. But managing these processes often requires multiple business applications or services—10 or more, according to Gartner.1 Trying to orchestrate these applications to effectively nurture interest, configure quotes, capture and fulfill orders, process invoices and payment, and provide post-sale support and renewal (among many other operations) can be daunting and costly.

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Which of the following would you like to improve within your Organisation?
Reducing daily case and inbound call volumes through AI and automation
Giving agents a single platform to resolve issues faster and with less strain
Empowering customers to self-solve with GenAI-driven support tools
Accelerating lead-to-cash cycles and improving service transparency
Delivering more personalised and proactive service experiences using AI

When will you be looking at implementing these improvements?
0 – 3 Months
3 - 6 Months
6 – 9 Months
9 – 12 Months

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