A Pega perspective on the role of AI-powered workflow automation and decisioning in balancing cost-efficiency with growth.
Banks must cut costs while maintaining the kind of human-touch white-glove customer service people love you for. You’ve also got to respond to consumer demands for hyper-personalized experiences and multi-channel choice. You’ve got to navigate increasingly tight regulation and security requirements. And you’ve got to do it all with legacy tech, and maybe a few point solutions you’ve patched in over the years.